Tickets

Are we answering people?

First reply, how long it took

tickets by the wait for their first staff reply

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Submitted by hour of day

when people write in

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Oldest first.

Group by

Volume

tickets opened, by month

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Department

which queue tickets land in

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Status

open, pending, closed

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Priority

as set in the ticket system

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Last reply

weekday by time of day

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What the AI noticed in tickets ⓘ See all in Discovery

Recently closed

the last few tickets to be answered and closed